Terms of service
Welcome to Bâan Kumlaï.
These Terms of Use define your rights and responsibilities when browsing our website https://baankumlai.com and using our services. By accessing the website or making a purchase, you agree to these Terms of Use as well as our Privacy Policy. If you do not agree to these terms, please do not use the website.
1. Access to the Website and Account
To browse or place an order on our website, you must provide accurate information (name, address, email, payment and delivery information). You are responsible for keeping your account credentials confidential. Any action carried out through your account will be deemed to have been made by you.
2. Products
Products are described as accurately as possible (photos, texts, dimensions). As they are handcrafted, slight variations may occur and are not considered defects. Colors may vary slightly depending on screen settings.
3. Orders
Any order constitutes an offer to purchase. It becomes final when:
your payment is accepted,
you receive a confirmation email from Bâan Kumlaï.
We reserve the right to cancel or refuse an order in the event of suspected fraud or a previous dispute. Returns and exchanges are governed by our Refund Policy. Purchases must be intended for personal use and not for resale.
4. Prices and Payment
Prices are displayed in euros, all taxes included. They may be changed, but the applicable price is the one shown at the time of your order. Payment is secured via Shopify Payments, Stripe, or PayPal.
Bâan Kumlaï never stores your banking details.
5. Shipping and Delivery
Shipping and delivery times are provided for information purposes only. Bâan Kumlaï cannot be held responsible for delays caused by carriers, customs, or force majeure. Risk is transferred to the customer as soon as the parcel is handed over to the carrier.
6. Intellectual Property
All content on the website (texts, photos, videos, logos, visuals, brand assets) is the exclusive property of Bâan Kumlaï.
Any reproduction, distribution, or use without written authorization is prohibited.
7. Third-Party Services and Tools
Some features of the website rely on third-party services (payments, analytics, social networks).
Bâan Kumlaï cannot be held responsible for the operation of these services.
8. External Links
The website may contain links to third-party websites.
Bâan Kumlaï is not responsible for their content or practices.
9. Relationship with Shopify
The Bâan Kumlaï store is hosted and powered by Shopify. However, all sales are concluded exclusively between you and Bâan Kumlaï.
Shopify cannot be held responsible for orders, products, returns, or disputes related to your purchases.
10. Privacy Policy
The collection and use of your data are described in our Privacy Policy, available on the website.
11. Customer Reviews and Submitted Content
When you publish a review or content, you authorize Bâan Kumlaï to use it free of charge to improve or promote its services (unless you request otherwise). You agree to publish only respectful and lawful content.
12. Prohibited Uses
You may not use the website for:
illegal or fraudulent activities,
spreading viruses or malicious scripts,
harming the website, Bâan Kumlaï, or its customers,
collecting data without authorization.
Bâan Kumlaï reserves the right to suspend an account in case of abuse.
13. Limitation of Liability
Bâan Kumlaï cannot be held responsible for:
indirect damage related to the use of the website,
misuse of the products,
delivery delays beyond its control.
Nothing in these Terms limits your statutory consumer rights.
14. Changes to the Terms
Bâan Kumlaï may modify these terms at any time.
The applicable version is always the one published online at the time of your use.
15. Applicable Law
These Terms of Use are governed by French law.
In the event of a dispute, an amicable solution will be preferred.
Failing that, the French courts shall have jurisdiction.
16. Contact