Privacy policy

Last updated: November 24, 2025

At Bâan Kumlaï, we respect your privacy.
This policy explains what data we collect, why we use it, and how it is protected when you use our website https://baankumlai.com or place an order.

By using our website, you agree to the practices described below.

1. Identity of the Data Controller

Cécile Ors, Chemin des Ormeaux, 11110 Salles d'Aude, France.
Email: hello@baankumlai.com
Hosting provider: Shopify International Ltd.

2. Data We Collect

We only collect the data necessary for the proper operation of the store.

Data provided directly:

  • First and last name
  • Postal address (delivery + billing)
  • Email address
  • Phone number
  • Order history
  • Messages sent via the contact form

Payment-related data is processed securely by:

  • Shopify Payments
  • PayPal
  • Stripe
  • Apple Pay

(We never have access to your bank card numbers.)

Technical data is collected automatically to improve the website:

  • IP address
  • Browser
  • Pages visited
  • Browsing duration

Audience measurement cookies:

  • Google Analytics
  • Meta Pixel (Facebook)
  • TikTok Pixel

3. Purpose of Data Use

We use your data only to:

✔ Process your orders

  • Payment
  • Preparation
  • Shipping (La Poste, Colissimo, Tracked Letter)
  • Delivery tracking

✔ Customer service

  • Reply to your messages
  • Handle a return or exchange

✔ Improve your experience

  • Website analysis
  • Audience statistics
  • Content adaptation

✔ Marketing (with your consent)

  • Promotional emails
  • Personalized ads on Facebook / Instagram / TikTok

❌ What WE DO NOT DO

  • We never sell your data.
  • We never rent your data.
  • We never share your data with unnecessary third parties.

4. Sharing Your Data

We only share the data necessary to perform the services:

  • Shopify: hosting and store management
  • Shopify Payments / PayPal / Stripe: secure payments
  • La Poste – Colissimo – Tracked Letter: delivery
  • Mailing / marketing: Meta (Facebook), TikTok, Google Analytics

All these service providers comply with the GDPR.

5. Data Retention Period

  • Order data: 10 years (accounting obligation).
  • Customer / email data: 3 years without activity.
  • Cookies: maximum 13 months.

6. Your Rights (GDPR)

You may exercise the following rights at any time:

  • Right of access: know what data we hold about you
  • Right to rectification: correct your information
  • Right to erasure: delete your data
  • Right to object: refuse marketing use
  • Right to data portability
  • Right to withdraw your consent (emails, cookies)

To exercise your rights:
📧 hello@baankumlai.com

We will respond within a maximum of 30 days.

7. Data Security

Shopify ensures secure storage in accordance with international standards.
We apply all necessary measures to protect your data.

We implement all necessary measures to protect your information.

8. Transfers Outside the EU

Shopify may transfer certain data to Canada or the United States.
These transfers are governed by safeguards compliant with the GDPR.

9. Cookies

During your visit, cookies may be placed:

  • Essential cookies (website operation)
  • Audience measurement cookies (Google Analytics)
  • Advertising cookies (Meta Pixel, TikTok Pixel)

A cookie banner allows you to accept or refuse these trackers.

10. Changes to This Policy

We may update this Policy to reflect legal or technical changes.
The update date will be modified accordingly.

11. Contact

For any questions regarding the collection or processing of your data:
📧 hello@baankumlai.com